I am cautious writing this post. Some people have been calling attention to an elephant in the room. KT Cat is one of those people. I don't know KT Cat. I read his weblog, The Scratching Post. KT writes anonymously. He writes with an attitude. That often makes for good reading. In his recent posting, A Lean Six Sigma Slogan, KT wrote,

"It's better to have your employees wonder if you're a complete idiot than it is to send them to Lean Six Sigma training and remove all doubt."

I think he speaks honestly. I'm not saying I agree with what he says. Nor am I saying that he's saying what is inherently true about Lean Six Sigma. But I do think he speaks from experience. (...)
Read the rest of The Lean Six Sigma Elephant in the Room (231 words)

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The CBS follow-up story to Katie Couric's interview, One Doctor's Crusade For Hospital Reform is a good read. CBS highlighted the everyday benefits of high capability processes on our lives. The interview opens this way with Dr. Berwick saying,

"Hospitals are very dangerous places. I don't know how to explain this to the public in a way that doesn't create too much fear. But they need to be realistic, and the technologies that help you can also hurt you — and they do it every single day."

Improving process quality and safety creates more time for engaging with people.

Studies indicate that 15 million patients are injured or get some sort of insufficient care each year. Some where between 44,000 and 96,000 die unnecessarily. Dr. Berwick and the 3,100 IHI partner hospitals have set out to change that. They are making their improvements in the same way that Toyota and other high-capability companies make their improvements. IHI is adopting Lean Six Sigma. Dr. Berwick goes on to say, (...)
Read the rest of Safety and Quality In Health Care and Construction (187 words)

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