Humility Makes Toyota Different

by Hal on February 20, 2008

in asides

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From the Lean Insider: Speaking to Toyota employees at the Detroit Auto Show President Watanabe asked that they take responsibility for recent quality problems.

"I do not regard the problem as something that suppliers are responsible for. We must work together so that we are fully aware of where suppliers are."

Bernstein closes saying, "At Toyota, they know that doing the best job of serving the customer is what makes the company profitable."

{ 1 comment… read it below or add one }

1 Pete Abilla February 20, 2008 at 3:47 pm

I published a post a few months ago that shows how Toyota takes humility seriously. In “The gemba is the Dojo”, I explain how Toyota creates soft hearts and tough minds.

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