Humility Makes Toyota Different

February 20th, 2008 by Hal

From the Lean Insider: Speaking to Toyota employees at the Detroit Auto Show President Watanabe asked that they take responsibility for recent quality problems.

"I do not regard the problem as something that suppliers are responsible for. We must work together so that we are fully aware of where suppliers are."

Bernstein closes saying, "At Toyota, they know that doing the best job of serving the customer is what makes the company profitable."

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One Response to “Humility Makes Toyota Different”

Pete Abilla Says:
February 20th, 2008 at 3:47 pm
I published a post a few months ago that shows how Toyota takes humility seriously. In “The gemba is the Dojo”, I explain how Toyota creates soft hearts and tough minds.

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On the Side

Humility Makes Toyota Different
02/20/2008

From the Lean Insider: Speaking to Toyota employees at the Detroit Auto Show President Watanabe asked that they take responsibility for recent quality problems.

"I do not regard the problem as something that suppliers are responsible for. We must work together so that we are fully aware of where suppliers are."

Bernstein closes saying, "At Toyota, they know that doing the best job of serving the customer is what makes the company profitable."

Lean Project Management
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Brad Appleton reviewed Lean Project Management, by L Leach concluding, "I found Lean Project Management to be a fairly quick read providing a good overview of some TOC and CCPM fundamentals and how they align with Lean thinking."

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I'm glad to have Claude posting at RPM. It was Claude who gave name to these wonder filled times -- the project age. Please welcome him with your comments.

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