Humility Makes Toyota Different
by Hal on February 20, 2008
in asides
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From the Lean Insider: Speaking to Toyota employees at the Detroit Auto Show President Watanabe asked that they take responsibility for recent quality problems.
"I do not regard the problem as something that suppliers are responsible for. We must work together so that we are fully aware of where suppliers are."
Bernstein closes saying, "At Toyota, they know that doing the best job of serving the customer is what makes the company profitable."
LPSThe Last Planner System® is a lean approach to planning and delivering projects. It is based on a hierarchy of planning: should, can, will, and did. LPS is not a computer system. It is a set of protocols corresponding with the four above items: pull planning, look-ahead planning, task planning, and daily coordination.
The Last Planner System is a registered trademark of the Lean Construction Institute.
Last Planner SystemThe Last Planner System® is a lean approach to planning and delivering projects. It is based on a hierarchy of planning: should, can, will, and did. LPS is not a computer system. It is a set of protocols corresponding with the four above items: pull planning, look-ahead planning, task planning, and daily coordination.
The Last Planner System is a registered trademark of the Lean Construction Institute.
? Guy Kawasaki wrote, "Less is the new more." Easy to learn: symmetry, seduction, subtraction, and sustainability. Very valuable to do. Step 1: Read Matt's book!! just 140 keystrokes.
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I published a post a few months ago that shows how Toyota takes humility seriously. In “The gemba is the Dojo”, I explain how Toyota creates soft hearts and tough minds.