Case Studies Highlight Importance of Managing Commitments
August 4th, 2006 by HalConstruction supply chains share many of the characteristics and problems of make-to-order (MTO) supply chains. Most of the problems can be traced to managerial issues. The authors explain how the language action perspective1 can offers insights for managing more effectively.
Importance of Commitments Management to the Integration of Make-to-Order Supply Chains in Construction Industry
Eduardo Luis Isatto, et al
The authors presented Fernando Flores' action workflow approach to explain how ineffective actions can be traced to the incompletion of conversations for action.
"Effective coordination of action is the same as the effective management of commitments."
Some conclusions:
- Large part of the information flow can be traced back to the commitments are managed
- LAP provides a means to understand information flow problems in MTO supply chains
- A large percentage of failures can be traced to a small number of classes of miscoordination
I am encouraged by the work of these researchers. Their case studies provide solid grounding for the serious application of the LAP to managing projects.
- See Language Action Perspective Lens for further references [ ⇑ back ]
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