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'Leaders know that the value-added revolution rests upon: Emphasizing Experiences!'
Tom Peters has been on a whirlwind worldwide speaking tour. From a look at Tom's PowerPoint slides his general message is about the same as it's been for the last five years. In true Tom Peters style there are over 300 slides in these presentations. Set aside about 30 minutes to view one of more than 20 presentations.
For me Tom's message on customer experience rings as one of the biggest opportunities for delivering projects. Customers get excited about their projects. Let's get excited with them. At least one company has responded by creating the position CXO — Chief Experience Officer. What other ways can we put more of our attention on the experience we create for our clients?
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Someone just asked about the exclamation point. All the other dropcaps are blue. What’s with the red? The exclamation point is Tom’s logo.