How to Turn On the Charm
June 11th, 2004 by HalI'm reluctantpleased to write about Business 2.0 articles since the publishers decided to restrict access to open the website. But Jeffrey Pfeffer is always a good read. He doesn't disappoint in his June '04 article How to Turn On the Charm.
Show a little courtesy; it pays off!
Paying attention to other people, in addition to being the best way to learn from them, happens to be one of the most powerful means of influencing them. And influencing others is what leadership is about — getting other people to get things done.
Courtesy pays off! People stand ready to serve you when you show respect and serve them. Didn't we learn this in kindergarten? Probably not! My current beef is with Blackberry-toting email-obsessive executives who constantly multi-task conversations and replying to whatever shows up on their screen.
Show a little courtesy. Give those around you your full attention. There's no telling what you will learn if you put your attention on listenting.
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June 14th, 2004 at 6:08 am
In our company most of our senior people (including the CEO and President) have wireless laptops that they invariably bring into the conference and endlessly surf the web during meetings. Yet another example of a serious lack of courtesy.