Cherish Great Listening Skills
August 4th, 2003 by Hal
I'm a Tom Peters fan. I can't help it. I've tried to stop, but he keeps doing one unexpected thing after another.
In 1999, Peters wrote a series of books on reinventing work.
His main claim is
Work matters.
Peters puts the passion back in work. You owe it to yourself to read these books.
What can we learn from Peters? Tucked away towards the end of PSF50 (item #46) is a gem:
(T)hat discerning Client is mostly awed because of the extraordinary insight the project team exhibits.
And such insight is often due…to the quiet team member, with those Big Ears, who listens to the Subtle Vibes so brilliantly, who unearths the curious character in the bowels of the Client organization who knows all the secrets and gives him/her an extremely/empathetic hearing.
Message: HONOR THOSE B-I-G EARS!
(No typing mistakes. The caps and punctuation are just as presented in the book!)
EXCELLENCE = EXCELLENCE-IN-LISTENING.
Related Posts
- Reduce Project Variability…Start Listening I've been teaching listening from the time I started teaching project management. Invariably, a large percentage (often...
- Build Listening Systems for Project Success Project success depends on team members performing well. Project managers can do their part by developing their listeni...
- Credible Leaders Take The Time To Listen And Learn I'm sharing this morning's The Listening Leader newsletter with you to go along with my recent postings on (5R) Protocol...
- Distraction, another Form of the Two Great Wastes™, Leads to Project Failure There's no independent study I'm quoting today. No, I'm just sharing what I've been observing. In yesterday's post o...
- Two Great Wastes™ The Taiichi Ohno 7 wastes of production are a simple and elegant way to focus improvement actions in production proces...
