Weekly Project e-Tip: Speak about Customer Value with Your Team
May 28th, 2003 by Hal
Context provides teams with a sensibility for action. There's no better context on a project than what is of value to the customer. It is the project manager's role to bring the context to life. That happens in the everyday conversations of the team.
 The Project Reformer's e-Tip of the Week |
| 005: Speak about Customer Value with Your Team |
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Get clear about what is of value to your client in the work you are doing this week (and every week hereafter). Find some way to speak about this in your everyday-walking-around conversations. Customer value provides both the context for the work and the guidance when making choices. Don't let your team operate without it. Keys for Value-Focussed Action:
One of the principal sources of waste on projects is waiting for someone to complete their task so that you can begin. In the LPS™ we address this by "making work ready." Your attention to resolving constraints prior to the planned start of work will eliminate waste across your project.
Excerpted from the coaching-by-email program First 30 Days on the Last Planner™ Last Planner is a trademark of The Center for Innovation in Project and Production Management |
©2003 Hal Macomber | weblog.halmacomber.com | e-Tip Archive | PDF | Submit Tip |
So, it looks like I'm in this e-Tip writing business alone. I do have five subscriptions and five books to give away if I publish your tip. Maybe I'll just use them as birthday and Christmas presents. Or, not.
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